But Mystery Shopper is just one element of our work to ensure young people remain central to everything we do. As part of our Youth Participation programme, we run regular youth forums where young people can come together to share ideas and help shape our work.
“Youth forums allow young people to feed into our strategy, outreach and communications,” explains David. “Having been supported by Railway Children in the past, these young people have a unique perspective on what other young people need. So who better to ensure our work and messaging are clear, relevant and impactful for the children we work with?”
Our Youth Participation group has developed ideas for an awareness campaign in Glasgow, helped us interview applicants for jobs, create content for training sessions and communications and speak about Railway Children at conferences and events!