Our supporter promise
We couldn't do the work we do without you, which is why we value your trust so highly.
It's also why, when you make the decision to support us, we make this promise to you:
1. We’ll use your donations in the best way possible. For every £1 you give, 74p is spent on transforming children’s lives and 26p is spent on fundraising.
2. We’ll respect your privacy. We’ll never sell your details to any other organisation or charity for their use. We will never undertake cold calling to the general public.
3. We will always be open and transparent in how we spend your donation and use your data. See our Privacy Policy.
4. We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement. Just call our friendly Supporter Care team, Carol or Kaye on 01270 757 596.
5. We’ll share stories of the children and communities you help, and the long-term difference you’re making.
6. Together, we won’t stop until no child is lost to the streets.
We are a small charity so every one of our supporters is important to us. We pride ourselves on responding to you quickly and listening to what you tell us.
We’re committed to the highest standards in fundraising practice. We’re a member of the Institute of Fundraising and the Fundraising Regulator and adhere to their Code of Fundraising Practice.
