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Advice and information

Whether you're a young person, adult, caregiver or professional, if you’re looking for support, you’ll find it here.

Home > Our Work > Where we work: UK > Advice and Information

Working together to support you

There are a range of reasons why young people may need support. Alongside our own support for young people referred from the transport network, there are many other organisations that can offer specific help and advice to young people and their parents and carers. 

We also work with professionals across other social and youth work services to ensure a young person’s needs are being met.  

Whether you’re a young person in need of support, a parent or caregiver concerned about your child, or a professional looking for information about partnerships and training, we’re here to help. 

Information for young people

We provide support to children and young people who are identified as being at risk on the transport network and may be struggling with their emotional wellbeing or experiencing crisis.

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Information for parents and carers

We offer advice and guidance for parents, carers and other adults on how to spot the signs that a child may be at risk and who you can report any concerns to.

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Information for professionals

Find out how we're working with British Transport Police, rail partners and other service providers to keep children and young people safe, secure and supported.

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Frequently asked questions

Who is eligible for support from Railway Children?

We work with children and young people aged 10 to 17 who may be struggling with their mental wellbeing, feeling isolated or having problems at home. We also support those who have been found at risk at on the UK transport network, including victims of criminal exploitation.

How is a child or young person referred to Railway Children?

We take referrals directly from British Transport Police for children and young people who have been identified as at risk on the rail network. We will then contact the child or young person to establish if they need further support and identify who is best to provide this.

What support do you offer families?

Our Youth Practitioners visit young people and their families/carers to provide direct support tailored to their needs, as well as advocacy and advice. We also liaise with other professionals and can support with issues around education, health, safety and wellbeing.

Where do you work?

Our Youth Practitioners work across five project areas in the UK, including: London, the West Midlands, Yorkshire and Humberside, the North West and Glasgow.

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