At Railway Children we are committed to protecting your privacy

When you interact with us by phone, mail or online, we sometimes receive personal information about you. This page together with our Supporter Promise tells you about how we collect, use and store your personal information.

Please read this policy carefully to understand how we collect, use and store your personal data.

If you have any queries about our privacy policy, please contact our supporter care team at or call 01270 757596

Our privacy policy takes into account:
• The Data Protection Act 1998
• The Privacy and Electronic Communications (EC Directive) Regulations 2001
• Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”)

How we collect information about you:
We may collect and store information about you whenever you interact with us. For example, when you make a donation, register for an event, submit an enquiry, or bought form our shop, or otherwise give us any other personal information.

What information do we collect?
When you interact with us, we may collect names, addresses, email addresses, telephone numbers, bank account details for setting up a regular direct debit and, where appropriate, dates of birth. We do not use cookies to collect this type of information. All online financial transactions will be encrypted using SSL (Secure Sockets Layer).

How do we use your information?
We may use your information in a number of ways and for a number of purposes including:
• To provide you with information about our work or our activities where you have agreed to receive communications from us;
• To process donations we may receive from you;
• To fundraise in accordance with our internal policies and procedures;
• For administrative purposes (for example, we may contact you regarding an event for which you have registered, to provide information requested from us through Supporter Care or with a query regarding a donation you may have made to us);
• For internal record keeping relating to any donations, feedback or complaints;
• To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
• To analyse and improve the operation of our website;
• To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
• To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics;
• To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours;
In particular, we may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner
If you have provided us with your postal address or telephone number, we may send you information about our work by direct mail or telephone unless you have told us that you would prefer not to receive information in this way.

In our Supporter Promise, we pledge to make it clear and easy for you to choose how you hear from us. If you indicate that you do not wish us to use your personal data for marketing purposes as outlined above, please tick the relevant box on the form on which we collect your data.

You can also update or change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes) by:
• Indicating that you do not wish to receive our marketing emails by clicking the ‘unsubscribe’ link in at the end of our marketing emails;
• Contacting us through our Supporter Care team by email at, calling 01270 757 596 or by writing to us at:

Railway Children
First Floor
1 the Commons

If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you.

How we protect your personal information?
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

For financial and technical reasons, we may, on occasion, need to use the services of a service provider outside the European Economic Area (EEA). However, we will require them to process your information in compliance with the European data protection regulations. By submitting your personal information to us, you agree that we may transfer, store or process your data at a location outside the EEA as outlined above. We will take all steps reasonably necessary to ensure that your data is processed securely and in accordance with this privacy policy.

We will never sell or pass your details on to third parties.
This privacy statement applies only to websites belonging to and operated by Railway Children. We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.
How to update my information or change my marketing preferences?

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible. Please email our Supporter Care team by email at 01270 757 596 or by writing to us at:

Railway Children
First Floor
1 the Commons

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email


Necessary cookies: we use cookies that are necessary for the operation of our website – for example enabling users to make a donation.

Performance cookies: we use cookies to anonymously track user behaviour and demographics on our website. This helps us to improve the website so that we can ensure it is as engaging and effective as possible.

Advertising and remarketing cookies: to help us be most effective with our budgets, we use a range of cookies which record your visit to our website and your activity on it, to make our advertising more efficient and track how well our adverts are performing. Occasionally we display adverts on other websites to users who have visited our website.

Changing your cookie preferences
The "Help" menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

How to disable cookies?
If you are using Microsoft Internet Explorer and you wish to block Railway Children’s website cookies, you can perform the following:

1. On your browser tools menu, select 'Internet Options'
2. Click on the 'Privacy' tab and then on the 'Sites' button
3. Type into the 'Address of website' field:
5. Click on the 'Block' button
6. Click on the OK button
7. Other browsers:
- Firefox cookie management
- Chrome cookie management
- Safari cookie management

Find more detailed information on disabling cookies from