Frequently asked questions

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• North West
• Yorkshire and Humberside
• Glasgow

We advise that you get in touch with our friendly supporter care team by emailing hello@railwaychildren.org.uk or ring us on 01270 757596 and we will organise for a member of our programme team to contact you regarding your query.

While our direct delivery of programmes to support young people is currently focused in India, Tanzania and the UK, our impact extends far beyond these countries. Through collaboration with partner charities, government agencies and civil society organisations, we share best practice, influence policy and advocate for change, allowing our proven methods to be replicated at scale. This approach means your support helps protect children globally, even in places where we don’t run programmes directly.

Our overseas projects are designed and led by local experts who best understand the needs and challenges facing children in their communities. To safeguard the children and young people we support, routine visits to in-country projects are not generally possible. However, supporters participating in certain fundraising challenges – such as our Kilimanjaro Trek – will have the chance to visit a project and see the impact of their fundraising first-hand.

If you wish to BACS transfer your donation to us, you can request our bank details by emailing hello@railwaychildren.org.uk, or by calling us on 01270 757596 or you can make a one-off donation through our website here. 

You can return your donation tin once your event has finished to: 

Railway Children, Unit 1, Unipart Rail, Gresty Road, Crewe, CW2 6EH. 

There are many ways you can get involved, whether it is sharing our content on your social media or organising your own event – the possibilities are endless! Here is a useful guide of fun ways you can fundraise for us. 

Once you have planned and set up your event, we are on hand to support you with any fundraising materials you may need for the big day! We can provide donation tins, buckets, posters to help spread the word.

Unfortunately, we are unable to facilitate this beforehand however once your event is completed we would love to share your successes on our platforms!  

To register your interest in volunteering at events, express your interest using the form here. 

We would love to discuss how we can support your event! Please send us an email at hello@railwaychildren.org.uk to see how we can best support your event / group. 

Gift Aid is a government scheme that lets charities claim tax relief on the donations that you make to them. For every £1 donated we can claim 25p at no cost at all to you as a supporter.

To claim Gift Aid on your donation, we need:

• Your full name and UK address
• Declaration that you pay tax in the UK, signed and dated

If your circumstances change and you are no longer eligible to make Gift Aid contributions, please contact us via email at hello@railwaychildren.org.uk or call us on 01270 757596.

The best way to increase your monthly gift is to contact us by phone or email and we can amend the amount for you.

You have full control over your Direct Debit and should be able to cancel directly through your bank at any time, however you can contact us if you need any additional support or advice with your cancellation.

All you need to do is send us an email with your old address and the new one you wish to update too. We will sort the rest for you to ensure you are kept up to date with our work.

At Railway Children we want to make sure you are happy with the way we contact you. You can change your preferences at any time by emailing or giving us a call.