Half of people don't claim compensation on their delayed train journey
Don’t let your delayed journey go to waste – read our guide to claiming your compensation and learn how to easily donate it to vulnerable children.
Author: Con Enzler | Date: 5th November 2025
Trains delays can be a real inconvenience. Yet, not many people know they can claim money back if their train is late. BBC Breakfast recently reported that only about 50% of people claim money back through Delay Repay, despite being eligible for it.
So here’s a handy guide explaining the scheme and how you can use to claim compensation after a delayed journey or, and if you choose, donate it to us!
Delay Repay is a national scheme that allows you to get money back when your train journey is delayed. You can usually receive compensation it if your journey has been delayed by 15-30 minutes or more. How much you’ll get depends on:
There are two ways to make a claim:
You’ll need to submit proof of your purchased ticket with your claim. This could be a receipt, a screenshot of your e-ticket, or a photo of your paper ticket.
If your claim is successful, there are several ways you can receive payment – by bank transfer, debit/credit card, or some companies let you donate your compensation to one of their chosen charity partners, one of which could be us!
If the train operator for your delayed train is one of the below, you can choose the option to donate the money to help vulnerable children on the railways, instead of getting a refund:
Simply select this option on the claim form and choose whether you want the money to go to us or another charity partner.
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